DELIVERY
Delivery shall be made within a maximum of 2 days after receipt of payment, except under special circumstances. The delivery costs shall be notified to you at the time of placing your order. These costs shall be charged in addition to the cost of the products. All products are usually available from stock. It may however happen that a product is temporarily out of stock. In such case, we shall inform you accordingly, and deliver the product as soon as possible thereafter.
QUALITY CONTROL
Our products are subjected to a quality inspection. If in your opinion, you have received a product that does not satisfy the quality requirements, please contact us via email at [email protected].
If we receive a message about defective manufacturing, we shall replace the product for you free of cost. If we do not receive such a message, the product can be returned to us. We shall then send you a replacement product. The replacement product shall be sent after receipt of the returned product. We shall not reimburse shipping costs for the return of goods. We shall send the product to the laboratory for further investigation. If it is later found that the product failed to
comply with the requirements, you shall also be reimbursed for the cost of sending the goods to us. We shall notify you concerning the same.
In the case of circumstances when Distributor is obliged to reimburse the Customer money paid by him/her on the store account, this return occurs within a maximum of 14 working days. If the Customer has made payment card or electronic transfer payment, repayment is made on a payment card or bank account number from which the payment has been made. In case of traditional bank transfer, cash on delivery, or when for reasons beyond the Distributor responsibility identification of the bank account number from which the payment has been made is not possible, refund will be made on the Customer account (overpayment). Overpayment will be transferred to the Customer bank account number only when he/she orders it. The order is placed to the Store through the contact form or in writing to the Store address. Distributor reserves the right to verify the identity of the Customer claiming repayment. The Store is not responsible for failure or delay in making the refund if the Customer, despite a request sent to his/her e- mail address, does not indicate the bank account to which payment is to be made, or if does not provide the Distributor with all the data necessary to make payment. Distributor is not responsible for failure or delay in making the refund if such a situation results from the Customer giving incorrect personal data (name, address) or incorrect account number. The total refund process should conclude within 14 working days. Consideration of the Customer’s complaint may take up to 7 working days.
